Mygirldress.com Policy
1. Payment Methods
- You can pay by Visa or Mastercard using the Wells Fargo Merchant Solution.
- Mygirldress.com will not charge your card until we ship your package. However, Wells Fargo Merchant Solution will hold the authorized purchase amount from your credit card.
2. Shipping Methods
- Standard: Your package will be delivered to you within 7-10 business days from the ship date
- Rush Delivery: Your package will be delivered to you within 5-7 business days from the ship date.
- Express Delivery: Your package will be delivered to you within 2-3 business days from the ship date.
- Overnight Delivery: Your package will be delivered to you within 1 business day from the ship date
>> Price table of shipping & handling
* It typically takes 2-3 business days to process your order, including for express
and overnight deliveries.
** There may be additional shipping charges to Hawaii, Alaska, and Canada.
*** We will contact you within 48 hours for back ordered items and give you a
new estimated arrival time. It may take 2-4 weeks for back ordered items to
arrive.
****Please check the availability of the item you wish to purchase before you
place the order. Due to manufacturing capacity, it will typically take 2-3 weeks
to fulfill your order from the date it is placed. Please confirm that you have
sufficient amount of time before placing the order. Shipping method (overnight,
express, and rush delivery) will not expedite the order's fulfillment time
frame.
3. Exchanges
We always hope that you are 100% satisfied with your purchase. If you are not
satisfied for any reason, please contact us for an exchange. We will gladly
accept the item for an exchange as long as the item has not been worn.
- You must contact us by
email within 24 hours after you receive the order.
We will then issue you a return authorization #. (We WILL NOT ACCEPT any returns without
a return authorization #).
- Exchanges are allowed one time only.
- The package must be returned to us within 7 days. Otherwise, the item
will be shipped back to you and considered as final sale.
- The purchased item must be returned and postmarked by the next business day after receiving it.
- Shipping charges are non-refundable.
- 15% restocking fee will be charged for your exchange.
- The buyer will be responsible for all the shipping costs on new orders and it
will be deducted from the credit card on file.
- All items must be in new, pre-sale condition if returned, without any wear and
tear. The merchandise will be inspected and if there are any visible wear and
tear, it will be sent back to you and the sale will be declared final.
- If you received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. "Free shipping is awarded under the condition of purchase".
- Prom dresses and shoes are non-refundable. A one time exchange
will be accepted but we cannot offer a refund for these items.
4. Refunds
We always strive to meet our customers' expectations. If you are not satisfied
with the merchandise, you may return it for a refund (prom dresses and shoes are
excluded). Please read the refund policy below for additional details.
- You must contact us by
email within 24 hours after you receive the order.
We will then issue you a return authorization #. (We WILL NOT ACCEPT any returns without
a return authorization #).
- The package must be returned to us within 7 days. Otherwise, the item
will be shipped back to you and considered as final sale.
- The purchased item must be returned and postmarked by the next business day after receiving it.
- Shipping charges are non-refundable.
- All items must be in new, pre-sale condition if returned, without any wear and
tear. The merchandise will be inspected and if there are any visible wear and
tear, it will be sent back to you and the sale will be declared final.
- A 15% restocking fee will be automatically deducted from your refund.
- We are not responsible for any damages or lost items during shipping. Please remember that
the additional shipping fees are buyer's responsibility.
- If you had received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. " Free shipping is awarded under the condition of purchase".
- Return Address:
My Girl Dress.com
Attn: Return Dept.
396 S. Los Angeles St. #216
Los Angeles, CA 90013
