Customer Service

Frequently Asked Questions

Do you have a showroom or store?
Mygirldress.com is an online store only. Since we are an online only business, we are able to offer our merchandise to our customers at extremely competitive prices, compared to most traditional bridal shops and chain stores.

Is Mygirldress.com secure?
Mygirldress.com is designed by Yahoo! E-commerce merchant solutions as you can see the badge of Yahoo! on the bottom of all pages of the our website. Yahoo! takes your security seriously and takes reasonable steps to protect your information. No data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. The following is a summary of the measures Yahoo! takes to protect your information and descriptions of ways we implement these measures for different types of information you may provide to us.

The following is a description of steps Yahoo! takes to protect your information from misuse when ordering through Mygirldress.com

-Secure Socket Layer (SSL): mygirldress.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

-CISP Compliance: mygirldress.com is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Stock availability
80% of our advertised items are in stock. If we do not have the item you requested in stock, we will contact you within 48 business hours. Please check the availability of the item(s) in question on the product information page. 

Delivery time
Compare us with other online merchants and you will be surprised with our fast and efficient shipping and delivering times. Typically, it will take less than 2 weeks to receive your package with the standard shipping option. It usually takes 2-3 business days to process the order. It will be delivered within 7-10 business days once it ships. Please make sure check the availability for the item that you are interested since the shipping method (overnight, express, rush delivery) does not affect the order fulfillment time frame.

Can you do alterations?
Unfortunately, we do not provide alteration services. An experienced seamstress/alteration store near you can provide you with necessary alterations.

Can you ship my order faster if I pay for rush or express delivery?
Yes. You can expedite your order by upgrading your shipping method to Rush, Express or night delivery. However, due to the manufacturing capacity, it will take 2-3 weeks to fulfill your order from the date of purchase. Please ensure that you have sufficient amount of time before place your order. The shipping method (overnight, express, rush delivery) does not affect the order fulfillment time frame.

Fit and measurements
Please use a measuring tape to obtain the person‹¨???«???? size and compare the measurement with our convenient size chart.  However, please keep in mind our size chart should only be utilized as a guide to give an idea of what size to order.

In addition, please remember that the sizing chart will vary by manufacturer. Please check the sizing for each item in the product info page.

If you would like to know
how to determine sizing for flower girl dresses, please follow and check the link. If you still have questions, please email at customerservice@mygirldress.com or call us. We will respond to your email within 48 hours.

What are the methods of payment?
We can accept Visa, MasterCard, American Express, and Discover.

When will my credit/ debit card be charged?
Your credit or debit card will only be authorized for the amount of the purchase at the time you place your order. This is to assure there are sufficient funds before we begin processing your order. We will charge the full purchase amount to your card once the order ships. (If we are unable to fill your order, your card will NOT be charged and you will be notified via email with the details).

My item is flawed or incorrect, what should I do?
We carefully inspect each item that is shipped from our store to ensure it is the correct style, size, and color that you had ordered. If you have any of issues with your order, we will be happy to accept your return for refund or exchange. Please notify us within 7 days via email at return@mygirldress.com so that we can resolve any issues for you as quickly as possible. Please refer to the return policy.

Can I have UPS hold my package or re-route it to a different address?
We apologize for any inconvenience, but UPS cannot guarantee shipping to a different address once the package is en route.

The dress I bought last week is on sale today, can I get the sale price?
We cannot reimburse you for previously purchased items that are presently on sale or that may go on sale in the future.

Do you sell wholesale?
If you are interested in carrying our items, please contact us via email. Our sales team will contact you within 48 hours. There is a minimum for the initial order and a Fed Tax ID# is required to open an account. Please fax us your information to 213-744-0032 or for more information please email us at wholesale@mygirldress.com.

Do you have color swatches?
Unfortunately, we do not carry color swatches since we do not have access to the garments?fabrics.

Where are your products made?
90% of the products we carry are made domestically.

How would I know when my order is shipped?
On the day your order is shipped, our automated system will send you an email with the tracking number and an estimated delivery time.

Can I get the same shade of the dresses even if they are not the same style?
If you are ordering different styles for the same wedding the color shade may not match perfectly since the fabric may be from a different manufacturer and styles.

Wondering about return and exchange service?
Please contact us within 7 days. You can simple email us email at return@mygirldress.com if you would like to return the item. 

Please email us within 7 days from the date you receive the package. Please email us at return@mygirldress.com if you would like to return the merchandise. We will respond and issue you a return authorization # (We WILL NOT ACCEPT any returns without a return authorization #).

Please ship the item back to us with your copy of the invoice and write down the RA # on the outside of the package.

A 15% restocking fee will be charged for any exchange and return, as stated in our return policy.

If you had been given free shipping, your shipping cost will be deducted from your refund since the "free shipping" was issued under the condition of purchase. For more information please check our return policy.

Return Address:

My girl dress.com
Attn: Return Dept.
2231 Long Beach Ave.
Los Angeles, CA 90058
Contact information
We will respond to your emails within 48 business hours- Company address: 2231 Long Beach Ave. Los Angeles, CA 90058 - Email: General question: customerservice@mygirldress.com
Return & Exchange: return@mygirldress.com
Wholesale inquiry: wholesale@mygirldress.com
Please feel free to contact us: 1-213-744-0077 - Business Hours: Mon - Fri, 10:00 AM to 4:30 PM (Pacific Standard Time).
We are closed on Saturdays and Sundays. Please note we are unable to respond to your emails on weekends.

For shipping and handling

Please check out our price table for shipping & handling rates. You can also simulate your shipping cost at the shopping cart.

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